Jim McQuade took care of my 2011 Sienna! He is the best! I waited for my car to get a new airbag because it was on the recall list. I was out within one hour although Jim told me it may take about 1 1/2 to 2 hours! The customer waiting room has coffee, fresh fruit and a vending machine! You can watch TV also, so the time waiting went quickly!
Took my Toyota Rav 4 car for an oil change and service with my 3 yrs old daughter. It felt brand new when it was done and worth the cost. The staffs were friendly. The waiting area was spaceable for my daughter to play. Thank you Brian for assisting us. Great service and I'm sure will be taking my car back again. I was truly satisfied!!!!
The Service Team at Basil Toyota Lockport are professionals and give the best of service, even when an unexpected tire problem has me show up unexpected. Thank you so much.
Tim the Sale representative was excellent
Great staff, friendly atmosphere, please to do business with them
I live approximately 50 miles from the dealership. (purchased my new vehicle there because they gave me the best deal. I happened to be at a medical appointment about halfway from the dealership and just after lunch called on the chance they could fit me in for service as I had a noisy heater/AC fan. They told me to come right over. They replaced the fan motor and I was finished in a little over an hour. Very satisfied.
Loved working with Mick Colucci and Scott and sales mgr George. They got me to a price I found acceptable and worked with me in person , by phone, and by text. It all worked out for all. Met the guys in the service center and look forward to doing all my business there in the future. Thanks Basil!!! I feel very comfortable with this dealership!!!!
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